Since 2008, PS Salon & Spa has delivered over 6.9 Million professional and licensed salon services to
hundreds of thousands of senior community residents nationwide. As with all our peers who work within the
senior living industry, we have observed with awe the inspiring levels of compassion and service which
senior community teams have provided to their residents and families during this COVID-19 pandemic. PS
applauds every one of our Partners for their heroic efforts!
Today, we celebrate the fact that COVID-19 vaccines are rolling out to seniors and healthcare workers
across the country; with every dose administered, we all move one step closer to bringing this pandemic
under control! As good and welcome as that news is, however, we know from experience that none of us who
support the Care Continuum of Seniors can let our guard down now. To that end, PS has updated our ACCORD
plan with all of the information and education we’ve learned over the last year while successfully
operating within COVID’s guidelines and regulations.
As has been the case since March 2020 when we first published this guidance, the ACCORD continues to be
our 3-Step plan to reopen AND safely operate senior community salons during and beyond the COVID-19
pandemic. PS Salon & Spa has always operated in strict accordance with state and local law, leveraging our
operating leadership’s 700+ years of industry experience to set the standard for salons in senior living.
The ACCORD 3-Step plan builds upon our existing protocols for salon hygiene, sanitation and infection
control and incorporates recent COVID-19-specific guidance. PS Salon & Spa would like to thank each of the
following organizations for making information available:
BARBICIDE® / King Research
Marlo Beauty Supply
John Paul Mitchell Systems
International Spa Association
Ohio State Cosmetology and Barber Board
Nevada State Board of Cosmetology
CA State Board of Barbering and Cosmetology
Professional Beauty Association
Centers for Disease Control (CDC)
Occupational Safety and Health Assn (OSHA)
The 1,500+ Team Members of PS Salon & Spa are grateful for the opportunity to continue supporting the
safety, comfort and well-being of our senior customers and their families and caregivers. We were still
able to deliver over 640K services to more than 116K residents during the shortened and disrupted year of
2020; we look forward to welcoming all of our customers back to our ‘chairs’ throughout 2021!
The PS Salon & Spa Team
Updated: April 16, 2020
To all of our Community Partners –
We’re now halfway through April and going on as many as 3-4 weeks since we’ve last seen each other,
and we hope this note finds all of you and everyone connected to your communities well and in good health.
We continue to observe with awe the inspiring levels of compassion and service your dedicated team members
are providing to your residents and families during this COVID-19 pandemic. If there is anything which PS
can do in support of your needs at this time, please let us know.
Here at PS, our teams across the country are staying connected, participating in advanced infection control
training, and trying to ‘keep it light’ as we ride out this temporary shutdown. While we’re getting pretty
good at hosting entertaining Zoom events online, we also find that virtual social experiences cannot replace
the personal interactions we miss with our resident clients the country over. We know that the feeling is
mutual too, as many of our PS Pros are in contact with their resident clients – and the support they’re
expressing for each other is wonderful to see!
Hopefully the coming weeks will bring enough confidence for some states to allow for a (likely gradual) safe
re-opening of salons. As that begins to occur, we look forward to reconnecting with each of our community
Partners and planning the re-opening process. If / as you have any thoughts or questions around salon re-openings,
please reach out to us so we can collaborate on the best and safest execution possible for everyone.
Lastly, please know that PS is available to step in and help in locations where we did not currently operate
if you find that current salon contractors are either unable to return, or unable to satisfy the potential
resource or other operational challenges presented in the post-COVID-19 environment. Nationwide, PS is
preparing to ‘be prepared and flexible’ as and when needed, and we’re putting all of our human, technology
and capital resources in motion to support our Partners and the broader senior living industry accordingly.
Wishing everyone stays safe and healthy. We look forward to hearing from you, so please either reach out to
your local PS District Leaders or Regional Leader, or to me directly at
John Polatz, CEO
PS Salon & Spa
Updated: March 30, 2020
To our Community Partners:
It has been nine days since the federal government first announced national COVID-19 guidelines, and we
want to commend all of our community partners for their inspiring demonstrations of dedication and devotion
to their residents and families. Your teams are displaying to the entire world what it means to genuinely
serve our senior population, and all of us at PS applaud and support your heroic efforts!
Many states, local counties and cities around the country have now issued various orders requiring
businesses which provide nonessential services to temporarily cease operations. In the interest of
everyone’s health, wellness and safety, PS is, of course, complying with every order to its fullest extent,
and we will continue to monitor all amendments or updates to those orders accordingly. As soon as we are
authorized to begin our operations again, we will immediately communicate and organize with each of our
Please know that our national operations and leadership teams across the country continue to work
(from home!) on your behalf, making use of the downtime to further enhance our operational preparedness by
completing advanced, online infection control and sanitation awareness courses.
Our 1,500+ PS Professional salon team members miss your residents, and they are posting messages to them
on our PS social media sites! Please visit us on Facebook
and LinkedIn and find a message tagged for your
Thank you for your attention! We welcome having dialogue with or receiving questions from you, so please
reach out either to your local PS District Leader or Regional Leader, or to me directly at
We appreciate your partnership and wish you well as we all do our part to halt the spread of COVID-19.
John Polatz, CEO
PS Salon & Spa
Updated: March 19, 2020
An update from PS Salon & Spa:
The health, safety and comfort of our customers and our employees will always be our highest priority at
PS Salon & Spa. As a well-resourced and nationally-supported salon company, we want to reassure all of our
senior community partners across the country that maintaining safe, clean and hygienic salon operations for
your residents, families and staff will always be a natural part of our daily routine. Our leadership is
confident that PS is well-prepared to continue supporting all of our community partners throughout this
process, as we have the systems, the people and the expertise in place across our national network.
We will continue to closely monitor this situation, adapting and responding to new and relevant information
as it becomes available. We are working diligently behind the scenes with all of PS Pros to ensure that
everyone is supported and is ready to step back in to service the residents at the over 1,000 salons we
In the meantime, we would welcome having dialogue with or receiving questions from you, so please reach
out to me directly (email@example.com) or via our
social media channels. We will also continue to post updates to our website as well.
As a company, a culture and a partner, we believe we are going to come out the other side of this
situation stronger than ever, with more opportunities available to all of us.
John Polatz, CEO
PS Salon & Spa
Updated: March 18, 2020
All of us at PS Lifestyle are #psproud to walk in lockstep with our #seniorliving partners throughout this
evolving #coronavirus situation. We're now adding #covid19 online training and education courses to our
already industry-leading salon and spa infection control, sanitation and hygiene protocols. Continued
investment in awareness and best practices will only lead to better outcomes for all of us and, most
importantly, our #seniors clients. Good luck to everyone - we're all going to come out of this stronger
on the other side!
The health, safety and comfort of our customers and our employees will always be our highest priority at PS
Salon & Spa. As a well-resourced and nationally-supported salon company, we want to reassure all of our senior
community partners across the country that maintaining safe, clean and hygienic salon operations for your residents,
families and staff continues to be a natural part of our daily routine. Our leadership is confident that PS is
well-prepared to continue supporting all of our community partners throughout this process, as we have the systems,
the people and the expertise in place across our national network.
Our field-based and home-office leadership teams are monitoring and assessing the evolving situation around the
COVID-19 virus in real-time, and we are taking extra precautions as necessary and in concert with our individual
community partners accordingly. Some of these actions include, but are not limited to:
Complying with enhanced health screening protocols
Asking PS employees to stay home if they feel sick or are showing symptoms
Restricting and limiting travel to, from and within areas affected by COVID-19
Continually restocking/resupplying all salons with the same licensing-required disinfection, sanitation
and cleaning products that have always been a part of our salon supplies
Fortunately, at PS we also have many state (healthcare/cosmetology) agency regulations and commercial salon
industry best practices related to cleaning, disinfecting and sanitizing salons already codified and maintained
in our operating protocols. Our PS Professional employees have always been supported with ongoing, required
training in each area, as well as provided the tools, environmental-awareness and most effective products
necessary to meet and exceed each state’s board of cosmetology requirements in infection control, hygiene
Resources always available to our PS Pros include:
Workplace safety and cosmetology rules and regulations training and documentation
State-specific cosmetology rules posted in our salons (where applicable by state)
Our partner, Marlo Beauty, a market leader in product and equipment distribution, provides our teams with
specific product use guidelines and training
Additional, basic hygiene best practices followed by all of our salons including:
Wiping down surfaces on our salon shampoo/styling chairs, manicure / pedicure chairs and tables,
POS platforms, etc. with our Barbicide/disinfectant wipes after each service performed
Regularly and thoroughly cleaning of hands with an alcohol-based hand rub or washing with soap and water
Coughing or sneezing into an elbow or a tissue (discarding tissue immediately)
Avoid touching eyes, nose and mouth
Rest assured that we will continue to closely monitor this situation, adapting and responding to new and
relevant information as it becomes available. In the meantime, we would welcome having dialogue with or
receiving questions from you, so please reach out either to your local PS District Leader or Regional Leader,
or to me directly (firstname.lastname@example.org).